QuietWebHosting.com
Terms of Service
QuietWebHosting prohibits sites
engaged in:
Illegal
activities including but not limited
to storing and/or distributing
illegal copies of copyrighted
software, warez sites, violations of
copyrights and trademarks,
violations of U.S. laws, selling
and/or distributing illegal
contraband, Proxy Scripts and or
websites / Anonymizers, IRC Bots,
image hosting only sites without a
domain name, download or upload
sites, backup space sites, voice
streaming services, free web hosting
service providers, Escrow Sites,
lottery sites, muds / rpg's, hate
sites, hacker focused sites and or
archives,programs.
Internet abuse
including but not limited to
spamming - mass unsolicited
Emailing, distribution of mass
emailing programs, cross-posting
messages to large number of usenet
groups, posting obscene or
inflammatory messages, threatening
other Internet users, mail bombing
Internet users, running packet
sniffers or port scanners, and
spamming our support staff.
Systems abuse
including but not limited to use of
excessive CPU resources, use of
excessive disk space, use of
excessive email storage space,
hacking our systems, installing
continuously running programs, such
as IRC bots, and reselling CGI
scripts.
Data Transfer
If any users
go over the allotted bandwidth
amount the user will assed
additional fees.
Adult Content
The
determination of what is "adult
content" and prohibited shall be
solely made by
QuietWebHosting.
Should a
policy violation occur,
QuietWebHosting reserves the right
to terminate the account without
notice and without any refunds. The
policy violating client will be held
responsible for any damages to
QuietWebHosting's system, servers,
connectivity, reputation, business,
service, network, operations, or
equipment. The policy violator may
be charged a $500 clean up fee.
Web Site
Content
The client is
responsible for keeping a copy of
their most current web site files as
backup on a remote system (not on
QuietWebHosting servers).
QuietWebHosting is not responsible
for any lost files, information, or
data.
System Updates
The client
understands that system updates
occur in real-time and as queued
batch processes. For example,
account passwords are currently
updated as queued batch processes,
therefore the update does not occur
in the system instantaneously.
QuietWebHosting reserves the right
to modify the processing times at
any time without notice. If a client
or QuietWebHosting support personnel
(when authorized by client) makes
any modifications to a hosting
account, the client is responsible
to make sure these updates have
occured in our system.
Shared Hosting
Account Disk Space and Bandwidth
Usage
90% or more of
your content on your website must be
linked from an HTML, PHP or
similarly coded web page where all
content is freely available to the
public. Your website must consist of
web pages of a standard design,
essentially HTML based text and
graphics. Downloadable files, media,
streaming content or any file which
consumes more than 500kb of space
must not exceed 10% of your total
used disk usage. In order to ensure
that these limitations on our
non-reseller hosting accounts are
not broken, webspace and bandwidth
will be allocated in increments of
1,000 MB of web space and 10,000 MB
of bandwidth. When more space and or
bandwidth is needed the user agrees
to contact our helpdesk requesting
more.
Resource Usage
Users may not:
1) Use 25% or
more of system resources for longer
then 90 seconds.
2) Run IRCD or
standalone server side unattentded
processes.
3) Run cron
jobs that in intervals of less than
15 minutes.
4) Run gaming
servers, process game server stats,
teamspeak, ventrillo or any other
voice application, torrents, torrent
related sites, trackers or
applications.
5) Run any
processes related to or that
interface with IRC programs and or
networks.
6) Run any
kind of web indexer or web spider.
7) Repeatedly
create and delete large numbers of
files on a regular basis causing
system damage.
8) Image
Hosting Scripts (similar to
Photobucket)
9) Auto-Surf
Scripts
10) Mirror
Scripts / Auto Dump Scripts (similar
to rapidshare)
Inodes
Users may not
exceed more than 50,000 Inodes per
shared hosting account ( a shared
hosting account is one cpanel
username ). This limit is in place
to prevent system overusage. Every
email, webpage, file, etc takes up
one inode.
Support
Free customer
techincal support is provided via
our helpdesk. Technical support
emails will be answered within 24
hours. Billing inquiries will be
answered within one business day.
Client agrees not to spam support.
Payment Policy
All services
are on a monthly, quarterly or
yearly prepayment basis.
The
QuietWebHosting only accepts credit
card /paypal payments & check.
Service is
activated only after receipt of
payment.
Credit card
payment is authorized and assessed
in real time.
Once an order
is successfully submitted, the
client is subject to
QuietWebHosting's refund policy.
The one time
setup is non-refundable.
All monetary
transactions will occur in $ US
dollars.
No bills or
invoices will be sent by postal mail
or fax.
All InterNIC
fees are separate from
QuietWebHosting costs and the client
is responsible for timely payments
to InterNIC for domain ownership.
QuietWebHosting reserves the right
to change pricing schedule at any
time.
Invoices that
have been paid more than once with
multiple paypal subscriptions can
only be credited towards the account
and cannot be refunded via paypal.
Additional
Features
Additional
features can be added at any time.
When a feature is added, the client
is assessed charges for the month
and every upcoming month until the
end of their billing cycle. Feature
prices are not prorated.
Renewal
Notification and Billing Schedule
Renewal
notification is emailed to the
billing contact email address on
file. Clients are responsible for
keeping their contact information up
to date. Clients agree to use a
contact email address that is not
hosted on QuietWebHosting servers as
their contact email.
Clients on
quarterly prepayment may queue
themselves for annual prepayment at
least 10 days prior to the end of
their current billing cycle. If the
client does not queue themselves for
annual prepayment, the account will
automatically be assessed quarterly
prepayment.
Clients on
annual prepayment must renew for
annual prepayment at least 10 days
prior to the end of their billing
cycle. If the client does not renew
for annual prepayment, the account
will automatically revert to
quarterly prepayment.
Credit Card
Failures
In the event
of any credit card failure, a notice
will be sent to the billing contact
via email. An attempt will be made
to charge the credit card everyday
until a successful charge or the end
of the billing cycle. If the credit
card is charged successfully, a
notification of 'successful charge'
will be sent to the billing contact
via email. If payment is declined in
three consecutive billing attempts
suspension of the account will
occure.
Account
Reactivation
If an account
was cancelled due to client request
or billing issues and the client
desires to reactivate the account, a
non-refundable reactivation fee of
$19.95 will be required prior to
account reactivation. Accounts are
reactivated after all outstanding
charges are paid, including
outstanding hosting charges and NSF
check processing fees (if
applicable).
If an account
was cancelled due to policy
violation, QuietWebHosting will not
reactivate the account.
Refund Policy
QuietWebHosting offers a 30 day
money back guarantee. Once the first
30 days have passed there are no
pro-rated refunds.
QuietWebHosting offers a 7 day money
back guarantee on VPS Hosting plans.
Once the first 7 days have passed
there are no pro-rated refunds.
QuietWebHosting refund policy only
applies to first time clients and or
accounts. For example if you sign up
for an account, cancel and then
signup again, you are not eligible
for a refund.
There are no
refunds for domain registration
services.
If
QuietWebHosting terminates an
account due to Terms of Service
policy violations, there will be no
refund.
The fees for
additional features are
non-refundable.
Cancellation
QuietWebHosting reserves the right
to terminate service at any time. If
an account is terminated for a
policy violation there will be no
refund. The policy violator may be
assessed a 500 dollar clean up fee.
QuietWebHosting reserves the right
to delete the policy violating web
site content without notice.
Customers can
cancel service at any time. Account
cancellations are not accepted via
email. All account cancellations are
to be requested through the client's
billing control panel contact form.
First time
customers that cancel within the
first 30 days of service are
eligible for a refund per our 30 day
money back guarantee. The 30 day
money back guarantee applies to web
hosting fees only.
If the client
requests cancellation, their account
will be terminated immediately.
QuietWebHosting reserves the right
to delete the web site contents
without notice.
Indemnification
Client agrees
to defend, indemnify and hold
harmless QuietWebHosting against any
liabilities arising out of defective
products sold to customers from
QuietWebHosting servers, personal
injury or property damage caused by
products or services sold or
distributed from QuietWebHosting
servers, any material that infringes
or allegedly infringes on the rights
of a third party available from
QuietWebHosting servers, and any
material that libels or allegedly
libels a third party available from
QuietWebHosting servers.
Disclaimer
QuietWebHosting is not responsible
for any damages to any client's
business. QuietWebHosting makes no
warranties or guarantees of any
kind, expressed or implied for
services that we provide. Use of
QuietWebHosting's web hosting and
email service is at the client's
sole risk. QuietWebHosting's
services are provided on an "as is,
as available" basis.
QuietWebHosting does not guarantee
that our services will be
uninterrupted or error free.
QuietWebHosting will provide every
effort in good faith to ensure that
its services are available to as
many Internet users as possible with
minimal service interruptions.
In no
circumstance will QuietWebHosting be
liable for any claims resulting from
the use or inability to use
QuietWebHosting's services -
including, but not limited to,
service interruptions, client
errors, Internet connectivity
problems, miscommunications,
unauthorized access to
QuietWebHosting servers, InterNIC
problems, DNS caching, Internet
bandwidth congestion, power
failures, vandalism, and natural
disasters.
QuietWebHosting reserves the right
to revise our policies at any time.